CLEVELAND, OH (WOIO) –  19 Action News has learned that big changes are in the works so callers won’t get put on hold when dialing 911.

This move come after numerous delays during a raging fire back in September on Cleveland’s east side.

According to the city one call taker was on break leading frantic callers to be put on hold.

Results of an investigation found that dispatchers did not mess up, but that the system needs fixed.

“It just makes no sense to continue to do business that way,” Ed Eckart.

The EMS commissioner says he’s taking steps to streamline the system. 

Currently 911 call takers transfer your calls to police, fire or or ambulance dispatchers and even though they’re all in one room, callers are still put on hold.  

So the city is starting a process to have all dispatchers handle calls for police, fire or ambulances.

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Article Courtesy of WOIO 19 Action News

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