The Greater Cleveland Regional Transit Authority (RTA) is pleased to offer email or text message information about the status of their service.
This pilot program for RTA called Commuter Alerts is available for train passengers today, with plans to be rolled out to more RTA services in the future.
The Commuter Alerts system allows a customer to sign up for information on the Red, Green, Blue and Waterfront Line trains that they typically use. For instance, if someone takes the Blue Line from Van Aken, the Red Line from Triskett or the Green Line from Shaker Square all heading to Tower City every morning and evening for work, they can select just those services and times and receive an email or text ‘alert’ if there is any disruption to RTA’s normal service schedule impacting their specified routes and times.
“This is a pilot program for our rail customers that allows us to directly communicate with our customers when and if issues arises,” explained Joe Calabrese, CEO and General Manager, RTA. “We utilize Twitter, Facebook and the media to communicate with the public for major issues, but this allows customers to ‘opt-in’ and permits us to provide them with information that is important to their commute. It is targeted and specific to each customer, and can be adjusted by the customer if their schedules change. We believe that this service will keep our customers well informed with quick notifications to allow them to best utilize their time.”
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Article courtesy woio.com